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We are a Company made up of people who provide services to people since 1999.

Executive team


  • Best Outsourcer Inbound Sales Operations (Iberdrola). Gold CRC
  • National Champion (Spain) in The European Business Awards 2016-2017, Customer Focus category.
  • Included in the ranking of the 100 best companies to work in Spain, by Actualidad Economica, the Spanish financial magazine.
  • Best Customer Experience in Fashion, Cortefiel Group. Contact Center Awards.
  • Best Customer Experience in Foodservice, McDonald’s. Contact Center Awards.
  • Global Outsourcing 100. IAOP - Ranked among the 100 best service outsourcing providers; highest score in the categories of "Customer References" and "Corporate Social Responsibility Programs".
  • Best Customer Care Service. 3m Excellence Fidelization Awards.
  • Emergencies & Complaints’ Best supplier. Gas Natural Fenosa Awards.
  • Best Agent of the Year. Fortius.
  • As midsize providers in its competitive landscape Gartner classifies Unisono as a “Rising star”, which means a company with fast growth and business opportunities in the BPO industry. Gartner also considers Unisono as a “Stalwart”, a supplier which is consistently on client shortlists and mentioned on inquiries.
  • Gartner lists Unisono’s outsourcing services in Colombia as one of the highest quality services within LATAM, in its report: “Evaluate Offshore/Nearshore Countries for Outsourcing, Share Services and Captive in the Americas, 2016”.

  • Best Contact Center 2014. Platinum Contact Center Awards
  • Best Contact Center to eCommerce Support with Vodafone. Platinum Contact Center Awards
  • Best Customer Service in Automotive Industry with Porsche Platinum Contact Center Awards
  • Best Outsourcer. Customer Service. (ING). Gold CRC.
  • Iberdrola Awards for the Supplier of the Year: Finalists in the category of Employment Creation
  • Best Credit Management and Collection. Gold (Corpbanca). 5th National Award of Excellence of Contact Center & BPO industry
  • The Magic Gartner Quadrant positions Unisono as a partner to consider in the Outsourcing area worldwide in 2015
  • Unisono is included by Gartner in Market Trends Customer Management report as "Key vendors to watch in the CM BPO market”
  • Unisono is mentioned on the Gartner CRM Vendor Guide, among Outsourcing Providers With Capabilities in Latin America and EMEA


News, events and relevant information

Read media articles about our projects and their results.

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Unisono and the CSR

See the initiatives by wich we implement our commitment to social responsibility.

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