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We are a Company made up of people who provide services to people since 1999.

Executive team

Awards

2016

  • Best Customer Experience in Fashion, Cortefiel Group. Contact Center Awards.
  • Best Customer Experience in Foodservice, McDonald’s. Contact Center Awards.
  • Global Outsourcing 100. IAOP - Ranked among the 100 best service outsourcing providers; highest score in the categories of "Customer References" and "Corporate Social Responsibility Programs".
  • Best Customer Care Service. 3m Excellence Fidelization Awards.
  • Emergencies & Complaints’ Best supplier. Gas Natural Fenosa Awards.
  • Best Agent of the Year. Fortius.
  • As midsize providers in its competitive landscape Gartner classifies Unisono as a “Rising star”, which means a company with fast growth and business opportunities in the BPO industry. Gartner also considers Unisono as a “Stalwart”, a supplier which is consistently on client shortlists and mentioned on inquiries.
  • Gartner lists Unisono’s outsourcing services in Colombia as one of the highest quality services within LATAM, in its report: “Evaluate Offshore/Nearshore Countries for Outsourcing, Share Services and Captive in the Americas, 2016”.

2015

  • Best Contact Center 2014. Platinum Contact Center Awards
  • Best Contact Center to eCommerce Support with Vodafone. Platinum Contact Center Awards
  • Best Customer Service in Automotive Industry with Porsche Platinum Contact Center Awards
  • Best Outsourcer. Customer Service. (ING). Gold CRC.
  • Iberdrola Awards for the Supplier of the Year: Finalists in the category of Employment Creation
  • Best Credit Management and Collection. Gold (Corpbanca). 5th National Award of Excellence of Contact Center & BPO industry
  • The Magic Gartner Quadrant positions Unisono as a partner to consider in the Outsourcing area worldwide in 2015
  • Unisono is included by Gartner in Market Trends Customer Management report as "Key vendors to watch in the CM BPO market”
  • Unisono is mentioned on the Gartner CRM Vendor Guide, among Outsourcing Providers With Capabilities in Latin America and EMEA

2014

  • Platinum Contact Center Awards.
  • Best Customer Service in the Automobile Sector, Porsche. Contact Center Awards.
  • Best Contact Center, Support for e-commerce, Vodafone. Contact Center Awards.
  • Best Credit and Debt Collection Management. Gold (Corpbanca). 5th National Excellence Award for the Contact Center and BPO Industry (Colombia).
  • Best Outsourcer of the Year. CRC Gold.
  • Best Outsourcer for Outbound Sales. (Gas Natural). CRC Gold.
  • Best Outsourcer Help-Desk. (Orange). CRC Gold.
  • Best Customer Service Agent. Customer Sales and Service World Awards. (USA)

News, events and relevant information

Read media articles about our projects and their results.

All the latest news

Unisono and the CSR

See the initiatives by wich we implement our commitment to social responsibility.

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