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We are a Company made up of people who provide services to people since 1999.

Executive team


  • Best Customer Service agent and Support. Fortius
  • Verint  Award for the successful optimization of Workforce Management tool in its Contact Center and BPO services. 
  • Best Customer Experience in Industry, Danone. Contact Center Awards
  • Best Outsourcer in Retention and Loyalty (Iberdrola) in the CRC Gold Awards.


  • Best CEO Entrepreneur in the Business Services Industry to María De Pino Velázquez (Chairwoman of Unisono Group) within the European CEO Awards
  • Best Outsourcer in Retention and Loyalty (Iberdrola) in the CRC Gold Awards.
  • Best outsourcer of BPO service (Danone) in CRC Gold Awards.
  • Best Contact Center Platinum Award 2016 in the Best Contact Center category.
  • Verint Award for our successful implementation of the Workforce Management tool in the billing and payroll system, in addition to task forecasting and scheduling. We have become the pioneer company in Spain and Europe on using it for all this purposes.


  • Best Outsourcer Inbound Sales Operations (Iberdrola). Gold CRC
  • National Champion (Spain) in The European Business Awards 2016-2017, Customer Focus category.
  • Included in the ranking of the 100 best companies to work in Spain, by Actualidad Economica, the Spanish financial magazine.
  • Best Customer Experience in Fashion, Cortefiel Group. Contact Center Awards.
  • Best Customer Experience in Foodservice, McDonald’s. Contact Center Awards.
  • Global Outsourcing 100. IAOP - Ranked among the 100 best service outsourcing providers; highest score in the categories of "Customer References" and "Corporate Social Responsibility Programs".
  • Best Customer Care Service. 3m Excellence Fidelization Awards.
  • Emergencies & Complaints’ Best supplier. Gas Natural Fenosa Awards.
  • Best Agent of the Year. Fortius.
  • As midsize providers in its competitive landscape Gartner classifies Unisono as a “Rising star”, which means a company with fast growth and business opportunities in the BPO industry. Gartner also considers Unisono as a “Stalwart”, a supplier which is consistently on client shortlists and mentioned on inquiries.
  • Gartner lists Unisono’s outsourcing services in Colombia as one of the highest quality services within LATAM, in its report: “Evaluate Offshore/Nearshore Countries for Outsourcing, Share Services and Captive in the Americas, 2016”.


News, events and relevant information

Read media articles about our projects and their results.

All the latest news

Leadership in the Customer Management sector

The Unisono Group is a reference in the field of Customer Management. It has more than 10 brands in several countries, which cover different areas of expertise and in which around 7,000 people work.

Unisono Group Companies

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