“It’s a great satisfaction to have a remarkable banking pool.
Negotiating with them has provided us with the capacity for financing and to contain the widening
of spreads we’ve experienced in recent years.”
María Andrés has been the Chief Financial Officer of Unisono since 2000.
María holds a degree in Economic and Business Sciences, specializing in business research, from the University of Zaragoza,
and a Master’s Degree in Business Administration (MBA) from the IESE in Barcelona.
Before joining Unisono, María developed a degree as an Assistant to Planning and Control Managing Director at Airtel Mobile (now Vodafone),
as a Logistics Manager at Onix Communications as well as positions involving analysis, market research and accountancy in different companies.
“A company is always a thrilling project. We seek to achieve excellence by refining
the details on a day to day basis.”
Since April 2011, Sandra Gibert has been the Managing Director of Unisono. Sandra joined the company in 2000 as Sales and Marketing Director.
She holds a degree in Economic and Business Science from the Pontifical University in Comillas, PDG (Management Improvement Program) from the IESE,
and first class of Lider Scholarships from Madrid Autonomous Community.
Before joining Unisono, Sandra worked as a Channel Manager at Coca Cola (1998-2000), Trade Manager Head at Airtel Mobile (1995-1998),
Consultant at Diamond Cluster and member of the International Department at Banco Popular.
A graduate in Economic and Business Science from the Universidad Pontificia de Comillas and in PDG from the IESE.
Before joining Unisono Sandra was Channel Manager at Coca-Cola (1998-2000) and head of Trade Marketing at Airtel Móvil (1995-1998).
“The winners in our indsustry will be those who both can apply the right technologies
to their clients business needs and can integrate these technologies with the operation”
Chairwoman and founder of Unisono in 1999.
María del Pino Velázquez holds a degree in Mathematics, specializing in statistics, from the Complutense University in Madrid,
and has a Master’s Degree in Business Administration (MBA) from the IESE in Barcelona.
Prior to founding Unisono she worked as Customer Service Director at Airtel Mobile (now Vodafone),
as a member in the Chairman’s Office and Strategic Planning Department of Banco Central Hispano (now Banco Santander)
and as a consultant at A.T., Kearney and Arthur Andersen (now Accenture).
“Having the best sales team allows us to anticipate our clients’ needs,
and maintain the quality of our proposals.”
Miguel Villaescusa is the Sales and Marketing Director of Unisono Group since 2014. Miguel joined the Group in 2008 where he continued his career
in the sales department. At first, he started as a Business Development Consultant, after which, he became Business Development Director.
He has a degree in Business Administration and Management from Vermont Business School and an Executive Master in Sales Management and Marketing
from the IE Business School.
Before joining the company, Miguel developed his professional career in the commercial area at the real estate sector and in within
the sports marketing management field.
“Technology is one of the ways that companies come into contact with their customers,
and we are their best ally from the moment of it`s implementation, not only ensuring that this contact occurs,
but also ensuring a sense of mutual satisfaction.”
Chema Calvo is the Chief Information Officer of Unisono Group since 2008.
He is an information systems engineer. He holds specific formation in CAN, CNE, CNI, MCSE, BCP and ITIL methodology within others.
Before joining Unisono, he developed his professional career in the technological department of other companies such as Telefónica, COMPAW and Mapfre.
Innovation, strategic planning & consulting director
“Everyone talks about Customer Experience as if it were something novel and disruptive.
To make it work, you have to travel a long way, and our mission is to prune the trees in order to be able
to see the forest.”
Antonio Díaz has been the Innovation, Strategic Planning and Consultancy Director of Unisono Group since 2013. He joined the Group in 2008 as Clients Director.
He is a High Degree Forest Engineer by the University of Cordoba and the University Of Uppsala, Sweden; he has an MBA at the EAE, Madrid,
and the Enginery National Award 2000-2001, by the Colegio official de Ingenieros de Montes (Official Forest Engineers Professional Association).
Prior to his incorporation to the company, Antonio developed his professional career at the Grupo Indra where he occupied the position
of Business Solutions Manager.
“Competing on the international stage is matter of vocation, dedication and skill...
and without doubt, adjusting the services to different cultures. That way we can offer a global service,
by taking care of the details.”
Alex Esclamado has been the International Division Director of Unisono since 2015. Before attending to this position,
Alex developed the functions of the Regional Vice President of Unisono in the USA and Regional Vice President of Business Development for Unisono in America.
He is graduated in Business Management & Administration at Berkeley, California, and completed an Executive MBA at the EOI, Madrid.
Alex has a wide international professional experience in the fields of Customer Service and TIC since his beginning in Pacific Bell in 1991.
He executed international functions in Vodafone until 2009, when he started developing three parallel businesses, today,
still active: M-Centric, Benn Ventures & Benn Telco.
Best Outsourcer Inbound Sales Operations (Iberdrola). Gold CRC
National Champion (Spain) in The European Business Awards 2016-2017, Customer Focus category.
Included in the ranking of the 100 best companies to work in Spain, by Actualidad Economica, the Spanish financial magazine.
Best Customer Experience in Fashion, Cortefiel Group. Contact Center Awards.
Best Customer Experience in Foodservice, McDonald’s. Contact Center Awards.
Global Outsourcing 100. IAOP - Ranked among the 100 best service outsourcing providers; highest score in the categories of "Customer References" and "Corporate Social Responsibility Programs".
Best Customer Care Service. 3m Excellence Fidelization Awards.
Emergencies & Complaints’ Best supplier. Gas Natural Fenosa Awards.
Best Agent of the Year. Fortius.
As midsize providers in its competitive landscape Gartner classifies Unisono as a “Rising star”, which means a company with fast growth and business opportunities in the BPO industry. Gartner also considers Unisono as a “Stalwart”, a supplier which is consistently on client shortlists and mentioned on inquiries.
Gartner lists Unisono’s outsourcing services in Colombia as one of the highest quality services within LATAM, in its report: “Evaluate Offshore/Nearshore Countries for Outsourcing, Share Services and Captive in the Americas, 2016”.
Best Contact Center 2014. Platinum Contact Center Awards
Best Contact Center to eCommerce Support with Vodafone. Platinum Contact Center Awards
Best Customer Service in Automotive Industry with Porsche Platinum Contact Center Awards
Best Outsourcer. Customer Service. (ING). Gold CRC.
Iberdrola Awards for the Supplier of the Year: Finalists in the category of Employment Creation
Best Credit Management and Collection. Gold (Corpbanca). 5th National Award of Excellence of Contact Center & BPO industry
The Magic Gartner Quadrant positions Unisono as a partner to consider in the Outsourcing area worldwide in 2015
Unisono is included by Gartner in Market Trends Customer Management report as "Key vendors to watch in the CM BPO market”
Unisono is mentioned on the Gartner CRM Vendor Guide, among Outsourcing Providers With Capabilities in Latin America and EMEA
News, events and relevant information
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