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Consulting

Inés Ruiz de Villa

Business Development Director

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Optimize your processes to improve customer experience

We improve your customers’ experience by analyzing, designing and executing processes during their lifecycle, focused on achieving efficiency and innovation.

  • enfoque consultivo

    Consultancy focus

    Personalized analysis and proposals in each situation help us enrich our experience in the implementations.

  • liderazgo en experiencia de cliente

    Leadership in customer experience

    We provide consultancy services to more than 95 clients from different sectors in various processes (sales, customer care, business, etc.). We perform operational reviews improving effectiveness and adaptation to the specific needs and circumstances of the client.

  • experiencia

    Experience

    We accompany our clients throughout all of the different stages of the project with our own personnel with extensive experience in the design and implementation of operations.

  • buenas prácticas

    Best practices, even better

    We generate synergies thanks to our knowledge of the market and its customers. We deal with projects from a perspective of closeness and sensitivity, with a constant focus on the Customer Experience.

  • diferenciación

    A Unique Service

    We offer a unique service, thanks to our innovative and flexible proposals which contribute value to your business. We identify the structures of the processes and business to perfection by carrying out pilot projects.

  • estrategia

    Strategy

    Designing your Customer Experience strategy is the first step. We accompany you through a process of evolution to excellence, starting with your strategy and the Customer Journey.

Scope

Diagnosis and design of the Customer Experience

Touchpoint analysis

Re-engineering Process

Quality planning

Operations management

Recruiting services

Technology consultancy

Market research

Operations analysis

Digital transformation

Our experience in

Consulting

  • Business Analytics
  • Multiple channels, tailored to your needs
  • Implementation and testing in operations, to make your improvement proposals happen.
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