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Contact Center

Virginia Fernández

Director International Business

Contact

Multichannel, multi-language customer management

With a multi-channel management focus, we offer you all of our experience in providing multi-language customer service.

  • alineados a tus objetivos

    Aligned with your goals

    We put ourselves in our clients’ shoes and deal with all of their client management challenges throughout their entire life cycle.

  • reporting

    Reporting

    Our clients receive clear, transparent information from our reporting service.

  • acceso a datos

    Access to data

    Our clients have unrestricted access to all of the information from the service, and in all of the services that use the Unisono voice infrastructure, we provide an access license that guarantees access to real data on a daily basis with complete transparency.

  • business analytics

    Business analytics

    We work with Business Analytics for outbound and sales campaigns, BPS services and operational management scorecards.

  • triple eje de control de calidad

    Triple quality axis Approach

    Our quality control system is based on a 360º methodology. In our services we provide tools to plan, measure, control and improve the perceived quality and quality issued, as well as the use of external and objective tools.

  • promoción y desarrollo de talento

    Promotion and Career plan

    We support internal promotion, which means that our managers have worked as agents and know how to motivate their teams.

Scope

Inbound

Outbound

Sales

Customer Care

Click to chat

SMS

Debt Collection

Surveys

Social Media

Click to call

Email

Videocall

Our experience in

Contact Center

  • Flexibility: adapting to what you need, within your deadlines.
  • Communications with our clients: transparent, close and frequent.
  • Continuous Quality Control and Workforce management usage.
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