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Integrating your contact center services

We manage your business processes and offer you innovative and precise consultancy services.

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Improving your customer experience

Multichannel management, touch point analysis, automation and technological integration.

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Helping design your strategy and then putting it into practice

Personalization, implementation, testing, triple-axis quality control and continuous improvement of your operations.

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Optimization of your processes to improve your customer experience

With Intelcia we achieved organizational and process alignment enabling a new international service model for digital and telephone channels.

Business Process Services (BPS)

Precision and efficiency in managing your business processes

Together with Intelcia we faced the challenge of increasing the productivity of back office tasks by 54%.

Multichannel, multi-language customer management

Thanks to Intelcia, in 2012 and 2014 we received the award for the best customer service center in Spain.

Value delivery

People Empowered and focused on exceeding expectations, our agents work to ensure that your customers are in good hands.

Excellence Global efficiency and effective management, thanks to a rigorous methodology.

Experience We design and implement strategic solutions for different sectors. More than 16 years delivering inbound, outbound, BPS and consultancy services worldwide in all industries.

Technology Specialists in Contact Center technology management since 1999.

Innovation A dedicated team of experts focused on innovation in all aspects: Processes, technology, Products and methodologies.

Precision Focus on the precise management of processes, technical solutions implementation, KPIs and results, and people.

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