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We are a Company made up of people who provide services to people since 1999.

Board of Directors

Awards

  • Best Telemarketing Provider (Gold) Iberdrola Telemarketing Awards
  • Best Sales Target Fulfilment (Silver) Iberdrola Telemarketing Awards
  • Best use of DB (Gold) Iberdrola Telemarketing Awards
  • Best On Shore platform (Silver) Iberdrola Telemarketing Awards
  • Highest P&S percentage (Gold) Iberdrola Telemarketing Awards
  • Best sales per hour ratio (Silver) Iberdrola Telemarketing Awards
  • Best Offshore platform (Gold) Iberdrola Telemarketing Awards
  • Highest sales volume (Gold) Iberdrola Telemarketing Awards
  • Highest activation percentage (Bronze) Iberdrola Telemarketing Awards
  • Best Residential Emergency platformNaturgy Annual Awards


  • Best Customer Experience CX Interaction Awards Colombia
  • Gold Best Outsourcing Operation CX Interaction Awards Colombia
  • Silver Best International Operation (adaptation to Covid) CX Interaction Awards Colombia
  • Project “Communicating is Leading”Best System for measuring the effectiveness and impact of Internal Communication. Awards for Best Practices in Internal Communication from the Internal Communication and Corporate Identity Observatory – OC
  • First company in Europe to automate the management of its employees with invoicing with Verint solutions and Sabio consulting. Annual Customer Awards Engage21 by Sabio and Verint
  • Best Supplier of the Year Customer Relationship Excellence Awards 2021
  • Best SAC Provider in Telephone Channel with Iberdrola’s service, ERC 2021 awards
  • Best Supplier in Complaints with TOTAL ENERGIES service, ERC 2021 awards.
  • Best Supplier in Outbound Sales with IBERDROLA’S service, ERC 2021 awards.

 

  • Best Technological Contribution. Silver medal. Interaction Awards
  • Best Outsourcing Company. Bronze medal. Interaction Awards
  • Better Management of Shared Services Center. Silver medal. Interaction Awards
  • Best Supervisor Finalist. Fortius Award
  • Best Customer Experience in Industry with Electrolux. Platinum Contact Center Awards
  • Best BPO project - back office, E-voluciona with EDP marketer. Platinum Contact Center Awards
  • Best IT-IA project, Virtual Agents, Vozitel with E-voluciona

     

 

  • MOST RECOMMENDED PROVIDER BY CLIENTS. Excellence in Customer Relations Awards
  • Best Customer Care in Telephone Channel Provider (Iberdrola)
  • Best Outbound Sales Provider (Naturgy)
  • Verint Award for the successful optimization of Workforce Management tool in its Contact Center and BPO services.
  • Best Customer Experience in Logistics, distribution and Transportation with Glovo, Platinum Contact Center Awards
  • Best Customer Experience in Industry with Leroy Merlin, Platinum Contact Center Awards
  • Best IT Project in Omnichannel, Platinum Contact Center Awards

News, events and relevant information

Read media articles about our projects and their results.

All the latest news

Leadership in the Customer Management sector

The Intelcia Group is a reference in the field of Customer Management. It has more than 7 brands in several countries, which cover different areas of expertise and in which around 8,800 people work.

Intelcia Group Companies

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