“You cannot improve what you cannot measure. We’re obsessed with data referring to quality and satisfaction as ways of achieving a greatest customer experience.”
Consuelo Rodríguez is our Chief Operation Officer of Unisono Group since 2,012. Consuelo (called Chelo) joined the Group in 2,006 as a Clients Director, assuming, afterwards, in charge of North Operations as Manager.
She graduated in Law from the University of Navarra and holds a master’s degree on Business Administration at the IESE, Barcelona.
Before joining the Company, Chelo was Organizational and Corporate Director at Multiasistencia and an Associate Consultant at Alfa Consultants.
“The fact that our employees mainly feel satisfied with their work is a key factor in achieving the levels of excellence that we are looking for our Clients.”
Ana Cartón has been the Chief Human Resources Officer of Unisono Group since September 2,013.
She holds an Economics degree from the Universidad Autónoma of Madrid (1,992) and an Executive MBA from Northwestern University, Kellogg Graduate School of Management, Illinois, USA (2,000).
She completed a Postgraduate Program in Executive Coaching and Management at the IE (2,010) where she is currently an active Professor; and a Master’s Degree in Consulting for Change at Insead, France (2,013).
Before joining Unisono, Ana developed her professional career at Accenture and Vodafone.
“It’s a great satisfaction to have a remarkable banking pool. Negotiating with them has provided us with the capacity for financing and to contain the widening of spreads we’ve experienced in recent years.”
María Andrés has been the Chief Financial Officer of Unisono since 2,000.
María holds a degree in Economic and Business Sciences, specializing in business research, from the University of Zaragoza, and a master’s degree in Business Administration (MBA) from the IESE in Barcelona.
Before joining Unisono, María developed a degree as an Assistant to Planning and Control Managing Director at Airtel Mobile (currently Vodafone), as a Logistics Manager at Onix Communications as well as positions involving analysis, market research and accountancy in different companies.
“A company is always a thrilling project. We seek to achieve excellence by refining details on a day-to-day basis.”
Since April 2011, Sandra Gibert has been the Managing Director of Unisono. Sandra joined the Company in 2,000 as Chief of Sales and Marketing Officer.
She holds an Economic degree and Economic and Business Sciences from the Pontifical University in Comillas, PDG (Management Improvement Program) from the IESE, and first of her promotion of Leadership Grants from Autonomous Community of Madrid.
Before joining Unisono, Sandra worked as a Channel Manager at Coca Cola (1,998-2,000), Head of Trade Marketing at Airtel Mobile (1,995-1,998), and as Consultant at Diamond Cluster and International Department member of Banco Popular.
“By analysing data, we increase efficiency and excellence, improving the performance of our operations.”
Raúl Pérez has been Director of Information and Control of the Unísono Group since 2020. Raúl joined the Unísono Group as a management control analyst in 2008, developing functions such as cost control, budget preparation and monitoring for the different countries and implementation of technological solutions, among others.
In 2019, he took up the position of Director of Information Projects, with the aim of leading the development and integration of the Group's information.
He holds a degree in Economics and Business Administration with a specialisation in auditing, business administration and management from the Complutense University of Madrid. He also holds a Master's Degree in Auditing from the Autonomous University of Madrid and a Degree in Management Control from the Madrid Chamber of Commerce.
Raúl began his professional career as assistant controller at Asitur, an insurance company with more than 30 years of experience, carrying out tasks such as the analysis of costs, income, margins, expenses and investments, as well as the preparation, analysis and reporting of corporate KPIs.
“Having the best sales team allows us to anticipate our clients’ needs,
and maintain the quality of our proposals.”
Miguel Villaescusa is the Sales and Marketing Director of Unisono Group since 2014. Miguel joined the Group in 2008 where he continued his career
in the sales department. At first, he started as a Business Development Consultant, after which, he became Business Development Director.
He has a degree in Business Administration and Management from Vermont Business School and an Executive Master in Sales Management and Marketing
from the IE Business School.
Before joining the company, Miguel developed his professional career in the commercial area at the real estate sector and in within
the sports marketing management field.
“Technology is one of the ways that companies encounter their customers, and we are their best ally from the moment of its implementation, not only ensuring that this contact occurs, but also ensuring a sense of mutual satisfaction.”
Chema Calvo is the Chief Information & Data Officer of Unisono Group since 2,008.
He is an information system engineer. He holds specific training in CAN, CNE, CNI, MCSE, BCP and ITIL methodology within others relevant.
Before joining Unisono, he developed his professional career in the Technological Department of other companies such as Telefónica, COMPAW and Mapfre.
Innovation, strategic planning & consulting director
“Everyone talks about Customer Experience as if it were something novel and disruptive.
To make it work, you have to travel a long way, and our mission is to prune the trees in order to be able
to see the forest.”
Antonio Díaz has been the Innovation, Strategic Planning and Consultancy Director of Unisono Group since 2013. He joined the Group in 2008 as Clients Director.
He is a High Degree Forest Engineer by the University of Cordoba and the University Of Uppsala, Sweden; he has an MBA at the EAE, Madrid,
and the Enginery National Award 2000-2001, by the Colegio official de Ingenieros de Montes (Official Forest Engineers Professional Association).
Prior to his incorporation to the company, Antonio developed his professional career at the Grupo Indra where he occupied the position
of Business Solutions Manager.
“Competing on the international stage is matter of vocation, dedication and skill...
and without doubt, adjusting the services to different cultures. That way we can offer a global service,
by taking care of the details.”
Alex Esclamado has been the International Division Director of Unisono since 2015. Before attending to this position,
Alex developed the functions of the Regional Vice President of Unisono in the USA and Regional Vice President of Business Development for Unisono in America.
He is graduated in Business Management & Administration at Berkeley, California, and completed an Executive MBA at the EOI, Madrid.
Alex has a wide international professional experience in the fields of Customer Service and TIC since his beginning in Pacific Bell in 1991.
He executed international functions in Vodafone until 2009, when he started developing three parallel businesses, today,
still active: M-Centric, Benn Ventures & Benn Telco.
“Having the best sales team allows us to anticipate our Clients’ needs and maintain finest quality of our proposals.”
María Sola is the current Chief Sales & Marketing Officer of Unisono Group since 2,018. María joined the Group in 2,007 into HR area. It is in 2,014 when she developed her career in the commercial area as Head of Marketing and Commercial Intelligence and later as Head of Marketing and Clients’ Loyalty.
She holds a Political Science and Administration degree from the Complutense University of Madrid. Master’s degree in quality management (EOI) and Public Administration Management (UCM) and master’s degree in Management and Organization of Human Resources (AEDE).
María has participated in projects such as the preparation of the ISO Standard of the Contact Center or the DISCATEL project which main target is to integrate people with disabilities. She also takes part of the Client Experience Committee of the AEC (Spanish quality associations) and participating with DEC in Customer Experience Strategy development.
“Team spirit is what gives many companies an advantage over their competitors”
Fernando Rodríguez Sierra has been the Chief International Officer since April 2,019. Fernando joined the Group in 2,007 assuming responsibilities in the operational management as Manager, Head of Clients, Account Manager and since 2015 Country Manager of Colombia.
He holds a Business degree from the Complutense University of Madrid, a master’s degree in Management and Business Administration-Executive MBA from the CEU Business School, and also has a Black Belt Postgraduate in Six Sigma from the Polytechnic University of Madrid.
Prior joining the Company, Fernando worked at Atento as a Business Manager, managing projects for large companies and previously as Head of Planning and Implementation of strategic projects of the company Six Sigma.
“The real ingenuity lies in the ability to analyze information. Data is be coming the new raw material of business.”
Antonio Díaz is managing director of E-voluciona, transformation strategies. Antonio joined the group in 2007, assuming responsabilities in the management of dients as director of operations and clients. Years later he held the position of director of innovation and strategic planning, and in July 2015 he became part of the general directorate of E-voluciona.
He is a graduate engineer from the university of Cordoba and Master's degree from ESIC and from the IESE from the university of Navarra.
Prior to joining the company, Antonio worked at Indra and Soluziona as manager. For the past 2 years he was been working on "El Economista" as a member of its digital editorial advisory board.
Best Technological Contribution. Silver medal. Interaction Awards
Best Outsourcing Company. Bronze medal. Interaction Awards
Better Management of Shared Services Center. Silver medal. Interaction Awards
Best Supervisor Finalist. Fortius Award
Best Customer Experience in Industry with Electrolux. Platinum Contact Center Awards
Best BPO project - back office, E-voluciona with EDP marketer. Platinum Contact Center Awards
Best IT-IA project, Virtual Agents, Vozitel with E-voluciona
MOST RECOMMENDED PROVIDER BY CLIENTS. Excellence in Customer Relations Awards
Best Customer Care in Telephone Channel Provider (Iberdrola)
Best Outbound Sales Provider (Naturgy)
Verint Award for the successful optimization of Workforce Management tool in its Contact Center and BPO services.
Best Customer Experience in Logistics, distribution and Transportation with Glovo, Platinum Contact Center Awards
Best Customer Experience in Industry with Leroy Merlin, Platinum Contact Center Awards
Best IT Project in Omnichannel, Platinum Contact Center Awards
Best agent regarding Customer Care and Support. Fortius Awards.
Verint Award for a successful optimization of the Workforce Management tool system in its Contact Center and BPO services.
Best Customer Experience in the industry category, Danone. Contact Center Awards.
CRC Gold Award in the category for Best Outsourcer in Retention and Loyalty (Iberdrola).
Best CEO Entrepreneur in the Business Services Industry to María De Pino Velázquez (Chairwoman of Unisono Group) within the European CEO Awards
Best Outsourcer in Retention and Loyalty (Iberdrola) in the CRC Gold Awards.
Best outsourcer of BPO service (Danone) in CRC Gold Awards.
Best Contact Center Platinum Award 2016 in the Best Contact Center category.
Verint Award as the first BPO company in Spain and Europe to implement a Workforce Management platform, fully integrated into the billing and human resources management system, as well as shift management and planning.
News, events and relevant information
Read media articles about our projects and their results.