We are a Company made up of people who provide services to people since 1999.

Board of Directors

Awards

 

  • Best Technological Contribution. Silver medal. Interaction Awards
  • Best Outsourcing Company. Bronze medal. Interaction Awards
  • Better Management of Shared Services Center. Silver medal. Interaction Awards
  • Best Supervisor Finalist. Fortius Award
  • Best Customer Experience in Industry with Electrolux. Platinum Contact Center Awards
  • Best BPO project - back office, E-voluciona with EDP marketer. Platinum Contact Center Awards
  • Best IT-IA project, Virtual Agents, Vozitel with E-voluciona

     

 

  • MOST RECOMMENDED PROVIDER BY CLIENTS. Excellence in Customer Relations Awards
  • Best Customer Care in Telephone Channel Provider (Iberdrola)
  • Best Outbound Sales Provider (Naturgy)
  • Verint Award for the successful optimization of Workforce Management tool in its Contact Center and BPO services.
  • Best Customer Experience in Logistics, distribution and Transportation with Glovo, Platinum Contact Center Awards
  • Best Customer Experience in Industry with Leroy Merlin, Platinum Contact Center Awards
  • Best IT Project in Omnichannel, Platinum Contact Center Awards

 

  • Best agent regarding Customer Care and Support. Fortius Awards.
  • Verint Award for a successful optimization of the Workforce Management tool system in its Contact Center and BPO services. 
  • Best Customer Experience in the industry category, Danone. Contact Center Awards.
  • CRC Gold Award in the category for Best Outsourcer in Retention and Loyalty (Iberdrola).

 

 

  • Best CEO Entrepreneur in the Business Services Industry to María De Pino Velázquez (Chairwoman of Unisono Group) within the European CEO Awards
  • Best Outsourcer in Retention and Loyalty (Iberdrola) in the CRC Gold Awards.
  • Best outsourcer of BPO service (Danone) in CRC Gold Awards.
  • Best Contact Center Platinum Award 2016 in the Best Contact Center category.
  • Verint Award as the first BPO company in Spain and Europe to implement a Workforce Management platform, fully integrated into the billing and human resources management system, as well as shift management and planning.

 

News, events and relevant information

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Leadership in the Customer Management sector

The Unisono Group is a reference in the field of Customer Management. It has more than 7 brands in several countries, which cover different areas of expertise and in which around 8,800 people work.

Unisono Group Companies

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