.

We are a Company made up of people who provide services to people since 1999.

Board of Directors

Awards

  • Best Innovation Project_Smart Analytics Center DEC
  • Best IT Project in Business Analytics with Smart Analytics Center Platinum Contact Center Awards
  • Best Customer Experience in Leisure, Tourism and Sports_Travel Platinum Contact Center Awards
  • Best BPO Project and Backoffice solutions. E-voluciona Awards with Naturgy Platinum Contact Center
  • Best Supervisor Fortius Awards Awards
  • Finalists Healthy, Flexible and Sustainable Company Awards
  • HR Management in the 2,500+ Employee Category (Diploma) Morgan Philips-ABC Awards (Diploma)
  • Unison in the Top 40 BPO Companies in Europe
  • Best telemarketing provider in 2020 Iberdrola Telemarketing Awards
  • Best fulfillment of Sales Goal Iberdrola Telemarketing Awards
  • Best use of BBDD Iberdrola Telemarketing Awards
  • Best On Shore Platform Iberdrola Telemarketing Awards
  • Best P&S percentage Iberdrola Telemarketing Awards
  • Best hourly sales ratio Iberdrola Telemarketing Awards
  • Best Off Shore platform Iberdrola Telemarketing Awards

 

  • Best Technological Contribution. Silver medal. Interaction Awards
  • Best Outsourcing Company. Bronze medal. Interaction Awards
  • Better Management of Shared Services Center. Silver medal. Interaction Awards
  • Best Supervisor Finalist. Fortius Award
  • Best Customer Experience in Industry with Electrolux. Platinum Contact Center Awards
  • Best BPO project - back office, E-voluciona with EDP marketer. Platinum Contact Center Awards
  • Best IT-IA project, Virtual Agents, Vozitel with E-voluciona

     

 

  • MOST RECOMMENDED PROVIDER BY CLIENTS. Excellence in Customer Relations Awards
  • Best Customer Care in Telephone Channel Provider (Iberdrola)
  • Best Outbound Sales Provider (Naturgy)
  • Verint Award for the successful optimization of Workforce Management tool in its Contact Center and BPO services.
  • Best Customer Experience in Logistics, distribution and Transportation with Glovo, Platinum Contact Center Awards
  • Best Customer Experience in Industry with Leroy Merlin, Platinum Contact Center Awards
  • Best IT Project in Omnichannel, Platinum Contact Center Awards

 

  • Best agent regarding Customer Care and Support. Fortius Awards.
  • Verint Award for a successful optimization of the Workforce Management tool system in its Contact Center and BPO services. 
  • Best Customer Experience in the industry category, Danone. Contact Center Awards.
  • CRC Gold Award in the category for Best Outsourcer in Retention and Loyalty (Iberdrola).

 

 

  • Best CEO Entrepreneur in the Business Services Industry to María De Pino Velázquez (Chairwoman of Unisono Group) within the European CEO Awards
  • Best Outsourcer in Retention and Loyalty (Iberdrola) in the CRC Gold Awards.
  • Best outsourcer of BPO service (Danone) in CRC Gold Awards.
  • Best Contact Center Platinum Award 2016 in the Best Contact Center category.
  • Verint Award as the first BPO company in Spain and Europe to implement a Workforce Management platform, fully integrated into the billing and human resources management system, as well as shift management and planning.

 

News, events and relevant information

Read media articles about our projects and their results.

All the latest news

Leadership in the Customer Management sector

The Intelcia Group is a reference in the field of Customer Management. It has more than 7 brands in several countries, which cover different areas of expertise and in which around 8,800 people work.

Intelcia Group Companies

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