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We are a Company made up of people who provide services to people since 1999.

Board of Directors

Premios

 

  • Best Provider of the Year - 3rd Iberdrola Telemarketing Awards
  • Best Offshore Platform - Iberdrola Telemarketing Awards
  • Best DB Leveraging - 3rd Iberdrola Telemarketing Award
  • The highest volume of sales - 3rd Iberdrola Telemarketing Award
  • Highest number of hours - 2nd Iberdrola Telemarketing Award


  • Naturgy Sales Quality Award
  • Excellence 2023 Award for Best Supplier of the Year
  • Special award for AI applied to Customer Relationship Centers
  • Excellence Award for Best Supplier in Claims together with Total Energies
  • Excellence Award for Best Supplier in Customer Relationship with Iberdrola
  • Best customer experience in leisure, tourism and sports with Grup MediaPro - Platinum Contact Center Awards
  • Best IT project in text analytics and PLN (Natural Language Processing) with DANONE - Platinum Contact Center Awards
  • Best IT project in omnichannel with MAPFRE - Platinum Contact Center Awards
  • First prize in the Innovative Action category, for the Best Partner Dolphin Award
  • Best Customer Experience Strategy - silver CX Summit 2023 Awards Colombia
  • Best Technological Contribution - bronze CX Summit 2023 Awards Colombia
  • Best Provider of the Year - Iberdrola Telemarketing Awards
  • Highest Sales Volume - Iberdrola Telemarketing Awards
  • Best Sales Ratio per hour - Iberdrola Telemarketing Awards
  • Best Offshore Platform - Iberdrola Telemarketing Awards
  • Best Use of BBDD - 3rd Iberdrola Telemarketing Award


  • 2nd Best Activation Funnel in Darwin and Tenacity Award - Naturgy's Our Energy Awards.
  • Supplier with Best Telefónica Relationship with Iberdrola - ERC Awards 2022.
  • Supplier with Best Digital Relationship with Mapfre - ERC Awards 2022.
  • Special Award for Innovation in Agent Support "a robot for each agent" by E-voluciona By Intelcia - ERC Awards 2022.
  • Most Recommended Supplier 2022 - ERC Awards 2022.
  • Best Customer Journey Design and Implementation with Nespresso - Customer Experience Best Practices Awards. DEC Chile.
  • Impact 2022 Award, AEERC Association
  • Madrid Empresa Flexible 2022 Award, in the large company category - XVIII edition.
  • Best Contact Center in Spain 2022 - Platinum Awards 2022
  • Best IT Project Award in Business Analytics to E-voluciona by Intelcia for its Smart Analytics Project – Platinum Awards 2022
  • Best IT Project in Artificial Intelligence - Virtual Agents to E-voluciona by Intelcia for offering global and customized solutions – Platinum Awards 2022
  • Intelcia in the Forbes list as one of the 75 best companies to work for in Spain Project "Communicating is Leading" Best System for measuring the effectiveness and impact of Internal Communication. Awards for Best Internal Communication Practices of the Internal Communication and Corporate Identity Observatory - OC E-voluciona by Intelcia.
  • Best Partner 2021 Cheetah Award
  • Best Outsourcing Company Operation CX Interaction Awards Colombia
  • Best Collection Strategy CX Interaction Awards Colombia
  • Best Customer Experience Strategy CX Interaction Awards LATAM
  • Executive of the Year Award CX Interaction Awards Colombia
  • Best Telemarketing Provider (Gold) Iberdrola Telemarketing Awards
  • Best Sales Target Fulfilment (Silver) Iberdrola Telemarketing Awards
  • Best use of DB (Gold) Iberdrola Telemarketing Awards
  • Best On Shore platform (Silver) Iberdrola Telemarketing Awards
  • Highest P&S percentage (Gold) Iberdrola Telemarketing Awards
  • Best sales per hour ratio (Silver) Iberdrola Telemarketing Awards
  • Best Offshore platform (Gold) Iberdrola Telemarketing Awards
  • Highest sales volume (Gold) Iberdrola Telemarketing Awards
  • Highest activation percentage (Bronze) Iberdrola Telemarketing Awards
  • Best Residential Emergency platformNaturgy Annual Awards

News, events and relevant information

Read media articles about our projects and their results.

All the latest news

Leadership in the Customer Management sector

The Intelcia Group is a reference in the field of Customer Management. It has more than 7 brands in several countries, which cover different areas of expertise and in which around 8,800 people work.

Intelcia Group Companies

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