.

We are a Company made up of people who provide services to people since 1999.

Board of Directors

Awards

  • 2nd Best Activation Funnel in Darwin and Tenacity Award - Naturgy's Our Energy Awards.
  • Supplier with Best Telefónica Relationship with Iberdrola - ERC Awards 2022.
  • Supplier with Best Digital Relationship with Mapfre - ERC Awards 2022.
  • Special Award for Innovation in Agent Support "a robot for each agent" by E-voluciona By Intelcia - ERC Awards 2022.
  • Most Recommended Supplier 2022 - ERC Awards 2022.
  • Best Customer Journey Design and Implementation with Nespresso - Customer Experience Best Practices Awards. DEC Chile.
  • Impact 2022 Award, AEERC Association
  • Madrid Empresa Flexible 2022 Award, in the large company category - XVIII edition.
  • Best Contact Center in Spain 2022 - Platinum Awards 2022
  • Best IT Project Award in Business Analytics to E-voluciona by Intelcia for its Smart Analytics Project – Platinum Awards 2022
  • Best IT Project in Artificial Intelligence - Virtual Agents to E-voluciona by Intelcia for offering global and customized solutions – Platinum Awards 2022
  • Intelcia in the Forbes list as one of the 75 best companies to work for in Spain Project "Communicating is Leading" Best System for measuring the effectiveness and impact of Internal Communication. Awards for Best Internal Communication Practices of the Internal Communication and Corporate Identity Observatory - OC E-voluciona by Intelcia.
  • Best Partner 2021 Cheetah Award
  • Best Outsourcing Company Operation CX Interaction Awards Colombia
  • Best Collection Strategy CX Interaction Awards Colombia
  • Best Customer Experience Strategy CX Interaction Awards LATAM
  • Executive of the Year Award CX Interaction Awards Colombia
  • Best Telemarketing Provider (Gold) Iberdrola Telemarketing Awards
  • Best Sales Target Fulfilment (Silver) Iberdrola Telemarketing Awards
  • Best use of DB (Gold) Iberdrola Telemarketing Awards
  • Best On Shore platform (Silver) Iberdrola Telemarketing Awards
  • Highest P&S percentage (Gold) Iberdrola Telemarketing Awards
  • Best sales per hour ratio (Silver) Iberdrola Telemarketing Awards
  • Best Offshore platform (Gold) Iberdrola Telemarketing Awards
  • Highest sales volume (Gold) Iberdrola Telemarketing Awards
  • Highest activation percentage (Bronze) Iberdrola Telemarketing Awards
  • Best Residential Emergency platformNaturgy Annual Awards


  • Best Customer Experience CX Interaction Awards Colombia
  • Gold Best Outsourcing Operation CX Interaction Awards Colombia
  • Silver Best International Operation (adaptation to Covid) CX Interaction Awards Colombia
  • Project “Communicating is Leading”Best System for measuring the effectiveness and impact of Internal Communication. Awards for Best Practices in Internal Communication from the Internal Communication and Corporate Identity Observatory – OC
  • First company in Europe to automate the management of its employees with invoicing with Verint solutions and Sabio consulting. Annual Customer Awards Engage21 by Sabio and Verint
  • Best Supplier of the Year Customer Relationship Excellence Awards 2021
  • Best SAC Provider in Telephone Channel with Iberdrola’s service, ERC 2021 awards
  • Best Supplier in Complaints with TOTAL ENERGIES service, ERC 2021 awards.
  • Best Supplier in Outbound Sales with IBERDROLA’S service, ERC 2021 awards.

News, events and relevant information

Read media articles about our projects and their results.

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Leadership in the Customer Management sector

The Intelcia Group is a reference in the field of Customer Management. It has more than 7 brands in several countries, which cover different areas of expertise and in which around 8,800 people work.

Intelcia Group Companies

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