“You cannot improve what you cannot measure. We’re obsessed with data referring to quality and satisfaction as ways of achieving a greatest customer experience.”
Consuelo Rodríguez is our Chief Operation Officer of Unisono Group since 2,012. Consuelo (called Chelo) joined the Group in 2,006 as a Clients Director, assuming, afterwards, in charge of North Operations as Manager.
She graduated in Law from the University of Navarra and holds a master’s degree on Business Administration at the IESE, Barcelona.
Before joining the Company, Chelo was Organizational and Corporate Director at Multiasistencia and an Associate Consultant at Alfa Consultants.
“The fact that our employees mainly feel satisfied with their work is a key factor in achieving the levels of excellence that we are looking for our Clients.”
Ana Cartón has been the Chief Human Resources Officer of Unisono Group since September 2,013.
She holds an Economics degree from the Universidad Autónoma of Madrid (1,992) and an Executive MBA from Northwestern University, Kellogg Graduate School of Management, Illinois, USA (2,000).
She completed a Postgraduate Program in Executive Coaching and Management at the IE (2,010) where she is currently an active Professor; and a Master’s Degree in Consulting for Change at Insead, France (2,013).
Before joining Unisono, Ana developed her professional career at Accenture and Vodafone.
“It’s a great satisfaction to have a remarkable banking pool. Negotiating with them has provided us with the capacity for financing and to contain the widening of spreads we’ve experienced in recent years.”
María Andrés has been the Chief Financial Officer of Unisono since 2,000.
María holds a degree in Economic and Business Sciences, specializing in business research, from the University of Zaragoza, and a master’s degree in Business Administration (MBA) from the IESE in Barcelona.
Before joining Unisono, María developed a degree as an Assistant to Planning and Control Managing Director at Airtel Mobile (currently Vodafone), as a Logistics Manager at Onix Communications as well as positions involving analysis, market research and accountancy in different companies.
“A company is always a thrilling project. We seek to achieve excellence by refining details on a day-to-day basis.”
Since April 2011, Sandra Gibert has been the Managing Director of Unisono. Sandra joined the Company in 2,000 as Chief of Sales and Marketing Officer.
She holds an Economic degree and Economic and Business Sciences from the Pontifical University in Comillas, PDG (Management Improvement Program) from the IESE, and first of her promotion of Leadership Grants from Autonomous Community of Madrid.
Before joining Unisono, Sandra worked as a Channel Manager at Coca Cola (1,998-2,000), Head of Trade Marketing at Airtel Mobile (1,995-1,998), and as Consultant at Diamond Cluster and International Department member of Banco Popular.
“By analysing data, we increase efficiency and excellence, improving the performance of our operations.”
Raúl Pérez has been Director of Information and Control of the Unísono Group since 2020. Raúl joined the Unísono Group as a management control analyst in 2008, developing functions such as cost control, budget preparation and monitoring for the different countries and implementation of technological solutions, among others.
In 2019, he took up the position of Director of Information Projects, with the aim of leading the development and integration of the Group's information.
He holds a degree in Economics and Business Administration with a specialisation in auditing, business administration and management from the Complutense University of Madrid. He also holds a Master's Degree in Auditing from the Autonomous University of Madrid and a Degree in Management Control from the Madrid Chamber of Commerce.
Raúl began his professional career as assistant controller at Asitur, an insurance company with more than 30 years of experience, carrying out tasks such as the analysis of costs, income, margins, expenses and investments, as well as the preparation, analysis and reporting of corporate KPIs.
“Having the best sales team allows us to anticipate our clients’ needs,
and maintain the quality of our proposals.”
Miguel Villaescusa is the Sales and Marketing Director of Unisono Group since 2014. Miguel joined the Group in 2008 where he continued his career
in the sales department. At first, he started as a Business Development Consultant, after which, he became Business Development Director.
He has a degree in Business Administration and Management from Vermont Business School and an Executive Master in Sales Management and Marketing
from the IE Business School.
Before joining the company, Miguel developed his professional career in the commercial area at the real estate sector and in within
the sports marketing management field.
“Technology is one of the ways that companies encounter their customers, and we are their best ally from the moment of its implementation, not only ensuring that this contact occurs, but also ensuring a sense of mutual satisfaction.”
Chema Calvo is the Chief Information & Data Officer of Unisono Group since 2,008.
He is an information system engineer. He holds specific training in CAN, CNE, CNI, MCSE, BCP and ITIL methodology within others relevant.
Before joining Unisono, he developed his professional career in the Technological Department of other companies such as Telefónica, COMPAW and Mapfre.
Innovation, strategic planning & consulting director
“Everyone talks about Customer Experience as if it were something novel and disruptive.
To make it work, you have to travel a long way, and our mission is to prune the trees in order to be able
to see the forest.”
Antonio Díaz has been the Innovation, Strategic Planning and Consultancy Director of Unisono Group since 2013. He joined the Group in 2008 as Clients Director.
He is a High Degree Forest Engineer by the University of Cordoba and the University Of Uppsala, Sweden; he has an MBA at the EAE, Madrid,
and the Enginery National Award 2000-2001, by the Colegio official de Ingenieros de Montes (Official Forest Engineers Professional Association).
Prior to his incorporation to the company, Antonio developed his professional career at the Grupo Indra where he occupied the position
of Business Solutions Manager.
“Competing on the international stage is matter of vocation, dedication and skill...
and without doubt, adjusting the services to different cultures. That way we can offer a global service,
by taking care of the details.”
Alex Esclamado has been the International Division Director of Unisono since 2015. Before attending to this position,
Alex developed the functions of the Regional Vice President of Unisono in the USA and Regional Vice President of Business Development for Unisono in America.
He is graduated in Business Management & Administration at Berkeley, California, and completed an Executive MBA at the EOI, Madrid.
Alex has a wide international professional experience in the fields of Customer Service and TIC since his beginning in Pacific Bell in 1991.
He executed international functions in Vodafone until 2009, when he started developing three parallel businesses, today,
still active: M-Centric, Benn Ventures & Benn Telco.
“Having the best sales team allows us to anticipate our Clients’ needs and maintain finest quality of our proposals.”
María Sola is the current Chief Sales & Marketing Officer of Unisono Group since 2,018. María joined the Group in 2,007 into HR area. It is in 2,014 when she developed her career in the commercial area as Head of Marketing and Commercial Intelligence and later as Head of Marketing and Clients’ Loyalty.
She holds a Political Science and Administration degree from the Complutense University of Madrid. Master’s degree in quality management (EOI) and Public Administration Management (UCM) and master’s degree in Management and Organization of Human Resources (AEDE).
María has participated in projects such as the preparation of the ISO Standard of the Contact Center or the DISCATEL project which main target is to integrate people with disabilities. She also takes part of the Client Experience Committee of the AEC (Spanish quality associations) and participating with DEC in Customer Experience Strategy development.
“Team spirit is what gives many companies an advantage over their competitors”
Fernando Rodríguez Sierra has been the Chief International Officer since April 2,019. Fernando joined the Group in 2,007 assuming responsibilities in the operational management as Manager, Head of Clients, Account Manager and since 2015 Country Manager of Colombia.
He holds a Business degree from the Complutense University of Madrid, a master’s degree in Management and Business Administration-Executive MBA from the CEU Business School, and also has a Black Belt Postgraduate in Six Sigma from the Polytechnic University of Madrid.
Prior joining the Company, Fernando worked at Atento as a Business Manager, managing projects for large companies and previously as Head of Planning and Implementation of strategic projects of the company Six Sigma.
“The real ingenuity lies in the ability to analyze information. Data is be coming the new raw material of business.”
Antonio Díaz is managing director of E-voluciona, transformation strategies. Antonio joined the group in 2007, assuming responsabilities in the management of dients as director of operations and clients. Years later he held the position of director of innovation and strategic planning, and in July 2015 he became part of the general directorate of E-voluciona.
He is a graduate engineer from the university of Cordoba and Master's degree from ESIC and from the IESE from the university of Navarra.
Prior to joining the company, Antonio worked at Indra and Soluziona as manager. For the past 2 years he was been working on "El Economista" as a member of its digital editorial advisory board.
“It is a pride to work for the company's efficiency and quality, assuming the challenges that the search for growth generates.”
Nuria Candia joins Intelcia Spain & Latam as Growth in 2022. She has a professional career of more than 22 years in the financial and consulting sector with extensive experience in technological and operational process transformation environments, focusing on Operations and customer service experience. Since 2016 she has been part of FK2 Factoría de Transformación de Operaciones y Servicios de Liberbank, first as Director of the Asset Services Division and from 2018 as CEO.
Best Sales Ratio per hour - Iberdrola Telemarketing Awards
Best Offshore Platform - Iberdrola Telemarketing Awards
Best Use of BBDD - 3rd Iberdrola Telemarketing Award
2nd Best Activation Funnel in Darwin and Tenacity Award - Naturgy's Our Energy Awards.
Supplier with Best Telefónica Relationship with Iberdrola - ERC Awards 2022.
Supplier with Best Digital Relationship with Mapfre - ERC Awards 2022.
Special Award for Innovation in Agent Support "a robot for each agent" by E-voluciona By Intelcia - ERC Awards 2022.
Most Recommended Supplier 2022 - ERC Awards 2022.
Best Customer Journey Design and Implementation with Nespresso - Customer Experience Best Practices Awards. DEC Chile.
Impact 2022 Award, AEERC Association
Madrid Empresa Flexible 2022 Award, in the large company category - XVIII edition.
Best Contact Center in Spain 2022 - Platinum Awards 2022
Best IT Project Award in Business Analytics to E-voluciona by Intelcia for its Smart Analytics Project – Platinum Awards 2022
Best IT Project in Artificial Intelligence - Virtual Agents to E-voluciona by Intelcia for offering global and customized solutions – Platinum Awards 2022
Intelcia in the Forbes list as one of the 75 best companies to work for in Spain Project "Communicating is Leading" Best System for measuring the effectiveness and impact of Internal Communication. Awards for Best Internal Communication Practices of the Internal Communication and Corporate Identity Observatory - OC E-voluciona by Intelcia.
Best Partner 2021 Cheetah Award
Best Outsourcing Company Operation CX Interaction Awards Colombia
Best Collection Strategy CX Interaction Awards Colombia
Best Customer Experience Strategy CX Interaction Awards LATAM
Executive of the Year Award CX Interaction Awards Colombia
Best Telemarketing Provider (Gold) Iberdrola Telemarketing Awards
Best Sales Target Fulfilment (Silver) Iberdrola Telemarketing Awards
Best use of DB (Gold) Iberdrola Telemarketing Awards
Best On Shore platform (Silver) Iberdrola Telemarketing Awards
Best Residential Emergency platformNaturgy Annual Awards
Best Customer Experience CX Interaction Awards Colombia
Gold Best Outsourcing Operation CX Interaction Awards Colombia
Silver Best International Operation (adaptation to Covid) CX Interaction Awards Colombia
Project “Communicating is Leading”Best System for measuring the effectiveness and impact of Internal Communication. Awards for Best Practices in Internal Communication from the Internal Communication and Corporate Identity Observatory – OC
First company in Europe to automate the management of its employees with invoicing with Verint solutions and Sabio consulting. Annual Customer Awards Engage21 by Sabio and Verint
Best Supplier of the Year Customer Relationship Excellence Awards 2021
Best SAC Provider in Telephone Channel with Iberdrola’s service, ERC 2021 awards
Best Supplier in Complaints with TOTAL ENERGIES service, ERC 2021 awards.
Best Supplier in Outbound Sales with IBERDROLA’S service, ERC 2021 awards.
News, events and relevant information
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