01. Our experience

We are “the window communication” of most of companies in the country with its citizens, companies in essential industries such as energy, insurance, banking, retail ... and we have received your full support!

  • 6.500
    working at home
  • 2 weeks
  • Homogenizing over
    130 technological
    models under
    the same teleworking
  • 100%Services
    continuity in
    4 countries

“everything seems impossible until it is done”

We didn't know if everything we did was entirely right. But bravely we did for Ourselves, our People and our Clients.

Now, we wanted to share this story with all of you!


How we achieved this?

      Digital operation

  • Maintaining our Security & Compliance standards

    mprovements in the secure connectivity home-to- office model and Clients’ environments

    Logistical digital new model, secure delivery and a BYOD* addition

  • Adjusting our processes into new environment

    Use of leading mechanisms in e-selection, e-recruitment, as well as virtual training

    Recruiting of "remote native" profiles, which have never been in a Intelcia’s facilities

    Digital redesign of support and operational processes & procedures

  • Developing mechanisms to emulate a real “Home Office”

    Internal and external analysis in creation of teleworking support tools

    New collaborative environment model between teams

02. Our Team

And the best part, with the fully-involvement of our entire teams, being active participants, which have given significantly positive appraisals to this new type of work.
The final result? Decreasing absenteeism and increasing self-motivation of our employees.

03. We can help you

Our vision to support you effectively in implementation Teleworking model.

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  • 100% Continuity of Services & Clients
  • Employees satisfaction, achieving greater commitment in times of social isolation
  • Optimization of operating costs in the new environment, driving digitization
  • Reinvent ourselves, taking advantage of digital advances to simplify processes and achieve productivity improvements in this new ecosystem

We are already handle it in many sectors with the follow results:

  • Productivity
    +20% in many
  • Creating from scratch of
    new care services, 100%
    designed for Teleworking
  • Guaranteeing of all
    our Clients‘ safety
  • Integrating automatisms to
    assume contacts increasing
    without CX affecting
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