• 6.500
  employees
  working at home
• 2 weeks
  of
  implementation
• Homogenizing over
  130 technological
  models under
  the same teleworking
  framework
• 100%Services
  continuity in
  4 countries

“everything seems impossible until it is done”

We didn't know if everything we did was entirely right. But bravely we did for Ourselves, our People and our Clients.

Now, we wanted to share this story with all of you!

 

How we achieved this?

      Digital operation

• Maintaining our Security & Compliance standards

  mprovements in the secure connectivity home-to- office model and Clients’ environments

  Logistical digital new model, secure delivery and a BYOD* addition

• Adjusting our processes into new environment

  Use of leading mechanisms in e-selection, e-recruitment, as well as virtual training

  Recruiting of "remote native" profiles, which have never been in a Intelcia’s facilities

  Digital redesign of support and operational processes & procedures

• Developing mechanisms to emulate a real “Home Office”

  Internal and external analysis in creation of teleworking support tools

  New collaborative environment model between teams

• 100% Continuity of Services & Clients
• Employees satisfaction, achieving greater commitment in times of social isolation
• Optimization of operating costs in the new environment, driving digitization
• Reinvent ourselves, taking advantage of digital advances to simplify processes and achieve productivity improvements in this new ecosystem