-
07/2023 Interview to Sandra Gibert in Portafolio
Colombia has become a strategic framework for the growth and export of Offshore, Nearshore services and Intelcia's bilingual talent. In this interview to one of the most important national newspapers of the Latin American country, Portafolio, Sandra Gibert, our CEO of Intelcia Spain & Latam, explains the reasons why the investment in the country is part of their short term objectives.
-
07/2023 II edition of Intelcia Summer Camp
Intelcia in action: In our commitment to young talent we have carried out for the second consecutive year the Intelcia Summer Camp, a training program that brings the sector closer to the new generations with which we want to position ourselves as a benchmark for future STEM professionals.
For a whole week, we have shared experiences in theoretical and practical workshops that help our participants to prepare for the current labor market.
-
07/2023 Ana Cartón, in the Forbes list of the 100 Best Human Resources Directors
According to the FORBES Spain list, Ana Cartón, CHRO of Intelcia Spain & Latam, is among the best HR managers. The ranking "100 Best HR Directors 2023" has been prepared by the magazine and with Randstad's collaboration. This mention is for INTELCIA a recognition of the work that the HR team is developing to promote labour relations based on dialogue, fostering talent and digital transformation of the agents' operations.
-
07/2023 Intelcia, winner of 3 Platinum Contact Center Awards 2023
Intelcia and E-voluciona could not be prouder of the three awards obtained in recognition of the service developed for Mediapro, Danone and MAPFRE due to the effort and teamwork. These are the following awards: Best Customer Experience in Leisure, Tourism and Sports thanks to the project developed for Mediapro Grup; Best IT Project in Text Analytics and PLN (Natural Language Processing) for Danone and Best IT Project in Omnichannel for MAPFRE.
-
06/2023 Virtual assistants can change business
Statista presented its report "Virtual assistants in use in the world 2019 - 2024", according to which this technology continues to increase as it is within the reach of any industry and has adapted according to each specific business needs. Moreover, its arrival has made it possible to solve consumer requests and complement human work.
-
06/2023 The workers who will be in demand in 2030 do not even exist today
According to the World Economic Forum, by 2030, between 75% and 85% of the jobs that will be in demand do not exist today. This leads professionals and companies to reinvent their learning, skills development and growth processes. At Intelcia, we know how to do it.
-
06/2023 Debt Management
How does the use of algorithms and virtual assistants help to optimize debt? We participate with E-voluciona by Intelcia in this collective report where we explain in detail how artificial intelligence and the use of predictive algorithms is changing the debt management service. In the words of Antonio Díaz: "We work with a tool developed specifically for collections, which uses the capabilities of artificial intelligence and predictive models to maximize the recovery and ensure traceability over all stages of the debt recovery process".
-
06/2023 Technology as an ally of the employee
Properly managing talent is a fundamental task in any organization. Human Resources departments are currently facing different challenges where technology can make a difference by positioning itself in favor of employees so that they can focus on enriching and strategic tasks, providing maximum value to companies and their own experience and professional development. This is what Ana Cartón, CHRO of Intelcia Spain & Latam tells us in the Teams and Talent tribune.
-
05/2023 Intelcia is among the best companies to work for; Forbes List
Forbes has published the list of the 100 Best Companies to Work for in Spain for one more year, highlighting Intelcia in the ranking. According to Forbes itself, "the best place to work is, according to employees, the one where there is a balance between work, private life and good professional growth", and the leading outsourcing services company appears in this selection as deserving of recognition, thanks to the scores of its employees.
More information at -
05/2023 E-voluciona by Intelcia: trajectory, trends and challenges of CX
All the news, challenges and trends of the customer management sector, particularly of Intelcia. In this video interview that Contact Center Hub has had with us by Antonio Diaz, CEO of E-voluciona by Intelcia, we have been able to share what path is taking the industry and how our innovation hub becomes the company's added value.
-
05/2023 The challenges of employing a new generation
Companies must understand the changing nature of today's world of work. We are no longer talking about a place where people go to earn money; it is a place where we also grow as individuals and contribute to the company and the society to which we belong. And there is no better way to understand this than by knowing the decisions of the generations to come. An article by María Pilar Barrios, Country Manager of Intelcia.
-
05/2023 The true leader A Phoenix?
Are we forming leaders from an early age in homes, schools and universities, or are we only forming people with outstanding technical and academic skills that, although important, are not enough? Reflections shared by our Country Manager in Intelcia Colombia, María Pilar Barrios.
-
04/2023 Interview with Antonio Díaz in El Economista Magazine
In his conversation with the Digital 4.0 supplement of the Economist, Antonio Díaz reviews the development of E-voluciona by Intelcia in recent years and how technological innovation is changing the way we relate to the customer, leading us to a more proactive strategy.
-
04/2023 No code solutions for reskilling and upskilling
No-code solutions have revolutionized the world of technology, enabling faster and more accessible innovation for everyone and positioning themselves as an excellent option for any company that seeks to improve its efficiency and productivity through application development, regardless of its size or budget.
-
04/2023 Interview with Ana Cartón in RRHH Digital Magazine
Ana Cartón, CHRO of Intelcia Spain & Latam, explains the keys to an HR policy that has led us to increase employee satisfaction by two points in a 5-year period: "Contact center companies have become more professional and focused on the employee".
-
04/2023 The true leader A Phoenix?
Are we forming leaders from an early age in homes, schools and universities, or are we only forming people with outstanding technical and academic skills that, although important, are not enough? Reflections shared by our Country Manager in Intelcia Colombia, María Pilar Barrios.
-
04/2023 Technology at the service of employees
At Intelcia we are aware that people make the difference. Keeping the team engaged increases motivation and job satisfaction, and measures such as hybrid teleworking or AVI reinforce this commitment and help to generate greater customer satisfaction. Sandra Gibert, our CEO at Intelcia Spain & Latam gives us the keys in CX Blog.
-
03/2023 Intelcia receives the More Equal Compensation 2023 Distinctive Award
We close the month of March, with the recognition granted by the Community of Madrid in the framework of the Madrid Flexible Company Awards 2023 to Intelcia: the More Equal Remuneration 2023 Distinctive. A recognition that aims to
-
03/2023 Intelcia sponsor of Retail Forum
We have analysed the customer experience and future trends in retail at Retail Forum, the most representative retail event in Spain, where we have been sponsors. Two moments have been important for us:
In CEO HUB, with Sandra Gibert, we had the opportunity to reflect on the latest trends and in Industry View, the table discussion on "Innovative in-store and online solutions to improve the shopping experience", where we participated with Antonio Diaz.
-
03/2023 E-voluciona By Intelcia helps Mapfre on its way to omnichannel
Success story: The project, led by E-voluciona by Intelcia, started with the inclusion of the WhatsApp channel as a starting point to drive the transformation towards omnichannel in the insurance company's customer service MAPFRE. With this project, a strategic framework of opportunities has been designed to focus on optimising and operations diversifying customer service by incorporating new digital channels.
-
03/2023 Virtual reality helps us to be more connected
In the March issue, Contact Center Hub magazine specialises in the metaverse. In this special, E-voluciona By Intelcia reviews which research lines are the most influential in the customer service sector, both from the customer's point of view and from the employee's experience.
-
03/2023 Among multiple clouds, AI, ML, Proactive Cybersecurity
Chema Calvo, CIO of Intelcia Spain & Latam and Antonio Diaz, CEO of E-voluciona by Intelcia, participate in this review that Relación Cliente makes on some of the technological trends that may have more development in the environment of contact centres in the last year—a review with the participation of different professionals of the sector.
-
03/2023 Chatbot or App: A Summary of what you can't miss in your customer service tools
Our employees are the key link in the contact. Providing them with the best tools in flexibility, knowledge management, and resolution is key to generating a good customer experience. Among the various technological innovation tools we must rely on to offer the best customer experience, applications and chatbots are the most widely used. Article by Mario García Laínez, Director of Robotization and Automation at E-voluciona By Intelcia.
-
03/2023 Data Analytics: Key to hyper-personalized Service
There is currently a high demand for hyper-personalized service, with increased adoption of Artificial Intelligence and automation and greater use of data and analytics. This demand corroborates the fact that, in terms of customer experience, the future is marked by hyper-personalization. An article by Ángel Santos, Director of Smart Analytics and Digitalization at E-voluciona By Intelcia.
-
03/2023 8M: Women in the workplace
In the special issue of Corresponsables magazine dedicated to 8M, our CHRO of Intelcia Spain & Latam, Ana Cartón, talks about how the role of women in the workplace has been gaining presence and visibility over the last decades. However, we still have a long way to go. Companies are obligated to place people at the centre of their strategy and business model, promoting work environments where, in addition to being productive, they are happy, feel fulfilled and aligned with the company's values.
-
03/2023 Metaverse and Employee Experience
The accelerated digitalisation we have experienced recently has generated new needs in companies and employees. One of them is the creation of hybrid and virtual spaces where customers and employees can interact—a new way of generating business that is here to stay.
-
02/2023 The fast adaptation and the DNA marked by innovation have differentiated E-voluciona
In his interview to Contact Center Hub, Antonio Díaz, CEO of E-voluciona by Intelcia, reviews the brand's trajectory and how its presence has managed to drive the transformation of customers in the Intelcia group. He highlights the major objectives of the company and, above all, the trends in innovation that will most influence customer service in the coming years.
For more information click here.
-
02/2023 Equality and conciliation are key in Intelcia; women represent 72% of the workforce
Corresponsables, the benchmark magazine in ESG, talks to Sandra Gibert about social responsibility policies in the region of Spain and Latin America and our firm commitment to the SDGs and our philosophy: We dream, We care, We do, as the axis for our good social and environmental practices. Practices that aim to improve our environment and the society in which we live.
-
01/2023 Antonio Díaz (E-voluciona): "Artificial intelligence should not impact human work"
Merca2 magazine interviews Antonio Diaz, CEO of E-voluciona by Intelcia, where he reviews the most important points between Artificial Intelligence and customer experience: digital solutions are the key to business growth today and shortly.
For more information, click here.
-
01/2023 AI, Cloud, the drivers of innovation for customer service
Meeting organised by El Economista, Nuance and Microsoft where Sandra Gibert talked about how new technologies such as AI or metaverse have a place in customer service, not to replace the employees of contact centres as such, but to support both him and the customers themselves.
For more information, click here.