Multichannel, multi-language customer management

With a multi-channel management focus, we offer you all of our experience in providing multi-language customer service.

Aligned with your goals

We put ourselves in our clients’ shoes and deal with all of their client management challenges throughout their entire life cycle.
Reporting

Our clients receive clear, transparent information from our reporting service.
Access to data

Our clients have unrestricted access to all of the information from the service, and in all of the services that use the Intelcia voice infrastructure, we provide an access license that guarantees access to real data on a daily basis with complete transparency.
Business analytics

We work with Business Analytics for outbound and sales campaigns, BPS services and operational management scorecards.
Triple quality axis Approach

Our quality control system is based on a 360º methodology. In our services we provide tools to plan, measure, control and improve the perceived quality and quality issued, as well as the use of external and objective tools.
Promotion and Career plan

We support internal promotion, which means that our managers have worked as agents and know how to motivate their teams.