Multichannel, multi-language customer management
With a multi-channel management focus, we offer you all of our experience in providing multi-language customer service.
Aligned with your goals
We put ourselves in our clients’ shoes and deal with all of their client management challenges throughout their entire life cycle.
Our clients receive clear, transparent information from our reporting service.
Access to data
Our clients have unrestricted access to all of the information from the service, and in all of the services that use the Intelcia voice infrastructure, we provide an access license that guarantees access to real data on a daily basis with complete transparency.
We work with Business Analytics for outbound and sales campaigns, BPS services and operational management scorecards.
Triple quality axis Approach
Our quality control system is based on a 360º methodology. In our services we provide tools to plan, measure, control and improve the perceived quality and quality issued, as well as the use of external and objective tools.
Promotion and Career plan
We support internal promotion, which means that our managers have worked as agents and know how to motivate their teams.
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Our experience in
- Flexibility: adapting to what you need, within your deadlines.
- Communications with our clients: transparent, close and frequent.
- Continuous Quality Control and Workforce management usage.