Unisono, a pioneer in the implementation of Verint's Workforce Management tool
Unisono Group Receives the Verint award for its successful implementation of the Workforce Management tool system in its Contact Center and BPO services. Thanks to this strategic action, Unisono becomes the pioneer company in Spain and Europe on using the Workforce Management Impact 360 tool in the billing and payroll system, in addition to task forecasting and scheduling.
The award was presented at an event hosted by Verint Company at the Hotel Villamagna in Madrid; it brought together numerous professionals from the sector in Europe.
During the event, Juan Luis López Calabuig, presales engineer for Southern Europe of Verint, presented the case of Unisono as a success, showing the practical results of the implementation of the tool and the evolution towards knowledge management.