Unisono Group Gets 3 Awards at the Platinum Contact Center 2019

Unisono Group Gets 3 Awards at the Platinum Contact Center 2019

Unisono, multinational business group leader in Contact Center, management of consulting services and Business Process Services (BPS), has triumphed in the tenth edition of the Platinum Contact Center Awards by receiving 3 awards.

The gala has been held at the Goya Theater in Madrid and rewards the best customer experience strategies. Organized by Contact Center Hub, it brings together great professionals from the sector and is a great opportunity to share best practices on management and customer experience.

On this occasion, the work carried out for large companies, such as Glovo and Leroy Merlin, have made the Unisono Group worthy of the awards for the Best Customer Experience in Logistics, Distribution and Transport and the Best Customer Experience in Industry, respectively.

To these awards, ads for the first time, a recognition within the categories to the technological Innovation; the Best IT Project in Omnichannel with its solution to optimize the customer service of a large distribution company. The jury highlighted the high level of innovation of the initiative, as well as its commitment to digitalization and the vision towards these new Contact Centers of the future.

According to Sandra Gibert, General Director of Unisono Group, "we are very proud to have received 3 awards that recognize the work we do for very special customers in the Group." Gibert added that, "these awards mean recognition of both the work we do day to day for our customers, as well as the internal commitment we have with quality, with innovation, the digital transformation of customer management and with our employees."

Evaluation Criteria

Among the evaluation criteria that the jury has taken into account when delivering the awards, are the application of knowledge and creativity of the people of the organization to carry out the definition and implementation of processes and improve the customer experience. They value the use of the opinions of employees and customers for the improvement of services. And in the case of the Contact Center Awards for technological innovation, they reward the introduction of new technologies that allow the improvement of methods of customer service management.

Platinum Contact Center Awards

The Platinum Contact Center Awards are prizes that the Contact Center Hub magazine organizes annually. In its ten years of history, these awards recognize excellence and the work of companies to take care of the relationship with their customers. They also reward the high degree of professionalism and the ability of Contact Center companies to adapt to the needs of the companies they work for.


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