Unisono Group receives the Verint Award in the Optimizing the Workforce category
Unisono Group has been recognized by Verint for the successful optimization of the Workforce Management tools system in its Contact Center and BPO services, in the Optimizing the Workforce Award category.
Thanks to this tool, Unisono achieves greater efficiency in the management of operations with its customers, in addition to transforming the employee's experience and offering them flexibility, transparency in the management of shifts, the desired mobility and therefore the motivation of the teams.
María Andrés, Economic, Financial and Media Director of the Group, was commissioned to collect the award on June 13 at an event organized by Verint at the InterContinental Hotel in Madrid and is the nomination for the European Prize to be awarded within the framework of the event Verint Engage EMEA Customer Awards Gala Dinner to be held on November 28 in the United Kingdom.
Prior to the award ceremony, different activities and talks were held, including a round table moderated by José Francisco Rodríguez, President of AEERC, in which they participated Ildefonso Vicuña, Unisono Group CDO, David Guijarra from Wizink, Juan Luis Moreno and Antonio Medina from Telefónica who offered their opinion about the key factors and solutions for the automation of Verint tools in organizations, as well as the role that robots have in companies today.
Ildefonso Vicuña highlighted during the round table that to achieve a successful implementation of automation tools in companies it is important that there is a cultural change, this is achieved by transforming the profiles within the organization by first identifying the people and key groups that be able to transmit a favorable perception and that motivates a change in the other areas of the company.