Unisono Group receives two awards in CRC Gold Awards 2017
Once again, Unisono Group has been recognized in the CRC Gold Awards. The awards ceremony took place in Madrid and rewards excellence in the customer service industry.
This year, the work done for two large companies, such as Danone and Iberdrola, has given to Unisono Group, on one side the Gold CRC "Best outsourcer of BPO service" and, on the other, the Gold CRC to "Best Outsourcer of Retention and Loyalty ".Throughout this year, Unisono has sought for both companies to be an ally, contributing to their innovation process, with a clear focus on continuous improvement of quality and resolution, as key elements of the customer experience.
"The evolution of the service has been very positive to improve customer loyalty and, in addition, it complements the commercial activity that is carried out. Every time an IBERDROLA contact center service wins a prize, it makes us feel not only proud, but also full of certainty of having chosen a partner that lives up to our standards, as Unísono has been during these years, "said Manuel Solé, head of the non-presence channels department of Iberdrola Spain.
Juan Luis Flores, director of the distribution network of Danone, said: "For us, it has been a great challenge to transform our own project of centralizing the telesales orders. We are pioneers in our sector in this we have created. The key to Danone was finding a partner who understood our DNA, where we wanted to go and also where it hurt. After integrating all the sale points in Spain for a year, we are at a point where we want to optimize, innovate and find excellent quality with a zero errors approach, and we are already working with Unison to make it happen. "
The following Unisono clients were also recognized: Banco Santander, Nespresso, EDP, IBERDROLA and Endesa.