Unisono hosts the 1st Cepsa Customer Support Conference
On July 11, the 1st Cepsa Customer Support Conference took place at the headquarters of Unisono, the objective of the meeting was to analyze trends in customer management and the analysis of services provided in each Business Unit.
More than 30 people attended the conference, including Álvaro Díaz, Commercial General Director and Alejandro Bautista, Responsible for Omnichannel Client Relationship, both at Cepsa, as well as María del Pino Velázquez, President and Sandra Gibert, General Director at Unisono.
The agenda included the evaluation of contact center services, management model, focus group and analysis of best practices in the sector. The evaluation of the day has been very positive and both companies are preparing the 2nd Conference.