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Unisono receives the CRC Gold Award for Best Outsourcer in Retention and Loyalty for Iberdrola

Unisono receives the CRC Gold Award for Best Outsourcer in Retention and Loyalty for Iberdrola

On Tuesday, October 9, 2018, took place at the Wanda Metropolitan Stadium and coinciding with the celebration of Customer Relationship Expo, the most relevant event of the Customer Relations Center industry. The CRC Gold Awards Ceremony to the "EXCELLENCE in Customer Service", which this year celebrates its 20th edition. These awards are granted by the AEERC (Spanish Association of Customer Relations Centers) in collaboration with Ifaes (organizers of the Expo) and IZO, The Experience Design Company.

José Francisco Rodríguez, President of the AEERC, and María Luisa Merino, Manager of the AEERC, were in charge of officially opening the gala and making visible to the attendees the good results of this year, reflecting an industry that despite not getting the deserved recognition, has an undeniable weight in the economy and the employability of the country.

José Francisco Rodríguez, President of the Association, highlighted the importance of leadership and thanked all the actors who have made possible these 20 editions of the awards who will support their constant growth and recognition.

In this edition Unisono has been granted for the second consecutive year the CRC Gold Award for Best Outsourcer in Retention and Loyalty for its client Iberdrola.

We are also very proud of the awards received by our clients, for services managed by Unisono.

CRC Gold Award for Best Service in the B2C Telephone Channel for companies that serve a volume of interactions greater than 2 million: Banco Santander.

CRC Gold Award for Best Service in the B2C Telephone Channel for companies that serve a volume of interactions of less than 2 million: Daba / Nespresso.

CRC Gold Award for Best Service in the B2B Telephone Channel: Iberdrola.

CRC Gold Award for the Best Attention in Telephone Sales: Banco Santander.

The event was closed by José Serrano, CEO of IZO, who congratulated all the attendees for their commitment to the "EXCELLENCE in Customer Service" implied by their participation in the CRC Gold Awards.

In short, the evening was a source of pride and proved of the relevance of these awards to Excellence in Customer Service.

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